Peterborough +44 (0)1733 235 234 / London +44 (0)20 7887 2260

Our approach and values

Direct Approach is committed to providing intelligent, hardworking and creative design. We pride ourselves on being responsive and accessible, and delivering marketing collateral that meets our customers’ goals first and foremost. This means that when required, we will go ‘the extra mile’ to ensure complete customer satisfaction.

All our staff share our commitment to strive for creative excellence and customer satisfaction, also to always manage and deliver projects that meet our own exacting standards. We stand by our six key value disciplines:




Professionalism

Professionalism

Direct Approach is a team of multi-talented design and marketing professionals and as a company we enjoy a solid reputation for delivering projects on brief, on time and on budget. We aim to be respectful and courteous and communicate clearly so that you know the status of your project at all times.


Quality

Quality

We are driven to excel in all areas of agency operations and have developed quality processes internally to ensure that every stage of your project is managed to the very highest of standards and that we get it right first time, every time.


Accountability

Accountability

As a team we take responsibility for our actions and in the unlikely event that an issue may arise, we will take the necessary steps to resolve the issue quickly and to your complete satisfaction.


Integrity

Integrity

We are honest and deliver sound advice and knowledge that can be trusted based on our skills and experience. Your designs will be engaging, appeal to the audience for which they are intended and achieve your specific objectives.


Fair pricing

Fair pricing

We are in the business of helping our customers grow their business and providing services that are priced fairly. We will help you get the most from your marketing budget by recommending the best channels and media. Our pricing proposals are transparent so there are no surprises when you receive your final invoice. However, should the scope of the project change, any extra costs will be approved in writing by both parties.


Service

Service

Our customer service forms the foundation of our offer and has done so for nearly 20 years. We understand that if the service does not match the quality of the solution delivered you will not remain our client for very long or recommend us. We pride ourselves on being responsive and available to help when you have an urgent project or the deadline unexpectedly changes.